1. Introduction
Directing Mastery Academy, located at 6363 Sunset Boulevard, Hollywood, CA 90028, is committed to protecting the privacy of our students, website visitors, and other stakeholders. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information. It also outlines your rights regarding your personal data. This policy applies to all information collected through our website, courses, programs, and other services.
2. Information We Collect
We collect various types of information to provide and improve our services:
- Personal Information: This includes your name, email address, phone number, postal address, date of birth, educational background, and professional experience. We collect this information when you register for a course, subscribe to our newsletter, or contact us.
- Payment Information: When you enroll in a course, we collect payment information such as credit card details or other payment method information. All payment transactions are processed through secure payment gateways. Directing Mastery Academy does not store your complete payment information on our servers.
- Technical Information: We automatically collect certain technical information when you visit our website, such as your IP address, browser type, operating system, referring website, pages viewed, and the dates/times of your visit. We use cookies and similar tracking technologies to collect this information.
- Communications: We retain records of your communications with us, including emails, chat logs, and phone calls. This helps us provide better customer service and improve our communication strategies.
- Course-Related Information: We collect information related to your participation in our courses, such as assignments, grades, feedback, and attendance records.
3. How We Use Your Information
We use your information for the following purposes:
- Providing Services: To administer your enrollment, deliver course content, provide technical support, and fulfill other service requests.
- Communication: To send you important notices, updates, and promotional materials related to our courses and services.
- Payment Processing: To process payments for course enrollments and other fees.
- Improving Our Services: To analyze website traffic, user behavior, and feedback to improve our website, courses, and services.
- Personalization: To personalize your learning experience and provide you with relevant content and recommendations.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
4. Data Sharing and Disclosure
We may share your information with the following parties:
- Service Providers: We share information with third-party service providers who assist us with payment processing, website hosting, email marketing, and other services. These providers are contractually obligated to protect your information.
- Instructors: We share your information with instructors to facilitate course delivery and provide personalized feedback.
- Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
- Affiliates: We may share your information with our affiliated companies for marketing and service improvement purposes, always in compliance with applicable laws.
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect sensitive data transmitted online.
- Firewalls: We use firewalls to prevent unauthorized access to our systems.
- Access Controls: We restrict access to personal information to authorized personnel only.
- Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
- Employee Training: We provide regular training to our employees on data privacy and security best practices.
Despite our best efforts, no data security measures are completely foolproof. We cannot guarantee the absolute security of your information.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We may retain anonymized or aggregated data indefinitely for research and statistical purposes.
7. Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to access the personal information we hold about you.
- Correction: You have the right to correct inaccurate or incomplete personal information.
- Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
- Restriction: You have the right to restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise your rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing behavior on our website. Cookies are small data files that are stored on your device when you visit a website. We use cookies for the following purposes:
- Essential Cookies: These cookies are necessary for the operation of our website and enable you to access certain features.
- Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit and how long you spend on each page. This helps us improve the performance of our website.
- Functionality Cookies: These cookies enable our website to remember your preferences and provide enhanced functionality.
- Targeting Cookies: These cookies are used to deliver targeted advertisements that are relevant to your interests.
You can control cookies through your browser settings. You can choose to accept or reject cookies, or to be notified each time a cookie is set. However, please note that disabling cookies may affect the functionality of our website.
For more information about our use of cookies, please see our Cookies Policy .
9. Third-Party Websites
Our website may contain links to third-party websites that are not controlled by us. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of each website you visit.
10. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected]. We will take steps to delete the information as soon as possible.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated Privacy Policy on our website and indicate the date of the last revision. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Directing Mastery Academy
Attn: Privacy Officer
6363 Sunset Boulevard
Hollywood, CA 90028
Email: [email protected]
Phone: (323) 460-4321